PULLOVA RIDESHARE PRIVACY POLICY

Effective Date: 26-05-01

Last Updated: 26-03-26

This Privacy Policy explains how Pullova Technologies Inc. (“Pullova”, “we”, “our”, or “us”) collects, uses, processes, and protects personal information when individuals use the Pullova Rideshare mobile application, website, and related transportation services.

This policy applies to: Riders, Drivers, Fleet operators, and Corporate ride program users.

1. INFORMATION WE COLLECT

Pullova collects personal information necessary to operate the rideshare platform.

A. Account Information

Full name, email address, phone number, profile photo, and account login credentials.

B. Identity Verification Information

Drivers may be required to provide driver’s license information, vehicle registration, vehicle insurance documentation, and background check information where permitted by law.

C. Location Data

Pullova collects real-time GPS location, pickup and drop-off locations, trip route data, and device/IP-based location signals. This data is required to match riders and drivers and manage trip operations.

D. Device and Usage Information

Device identifiers, operating system, IP address, usage activity, and crash logs.

E. Payment and Transaction Data

Payments are processed through secure third-party providers. Pullova may retain transaction history, billing address, and payment confirmations. Pullova does not store full payment card numbers.

2. SMS & OTP AUTHENTICATION CONSENT (TELNYX COMPLIANT)

Pullova uses SMS messaging, including One-Time Password (OTP) authentication, to verify identity and provide service-related communications.

2.1 Opt-In Consent

By providing your mobile phone number during registration, login, or account use, you expressly consent to receive SMS messages from Pullova. These messages may include OTP verification codes, ride confirmations, driver arrival alerts, account security notifications, and customer support communications. You acknowledge that message frequency varies, message and data rates may apply, and consent is not a condition of purchase.

Example Disclosure

“By providing your phone number, you agree to receive account verification and service-related messages from Pullova. Message frequency varies. Message & data rates may apply. Reply STOP to opt out or HELP for assistance.”

2.2 Opt-Out Instructions

You may opt out at any time by replying STOP. After opting out, you will receive a confirmation message and will no longer receive SMS communications except essential legal/security notices. Opting out may limit login access, ride notifications, and account recovery.

2.3 Help Instructions

For assistance, reply HELP or contact: support@pullova.com

2.4 No Marketing Without Consent

Pullova does not send marketing or promotional SMS messages without separate explicit consent.

2.5 No Sharing of SMS Consent Data

Pullova does not sell, rent, or share SMS opt-in data or phone numbers for marketing purposes.

2.6 Messaging Providers

SMS messages may be delivered through providers such as Telnyx, Twilio, and Bird.

2.7 Consent Recordkeeping

Pullova maintains records of SMS consent including phone number, timestamp, IP address, and opt-in method (app/web).

3. COOKIE POLICY

Pullova uses cookies and similar technologies to maintain login sessions, improve performance, analyze usage, and detect fraud.

Types: Essential cookies, Analytics cookies, Security cookies. Users may disable cookies through browser settings.

4. AI & ALGORITHM TRANSPARENCY

Pullova uses automated systems to support driver-rider matching, route optimization, demand forecasting, dynamic pricing, and fraud detection. These systems analyze location, availability, traffic, and trip history.

5. BIOMETRIC DATA DISCLOSURE

Pullova may use biometric technologies such as selfie verification and facial comparison for identity verification and fraud prevention. Pullova does not sell biometric data and retains it only as long as necessary.

6. HOW WE SHARE INFORMATION

Pullova may share information with drivers and riders, payment processors, cloud providers, messaging providers, and law enforcement when required by law. Pullova does not sell personal information.

7. DATA RETENTION

Data is retained only as necessary to provide services, comply with law, prevent fraud, and resolve disputes.

8. WASHINGTON MY HEALTH DATA ACT (MHMDA)

For Washington residents, trips to hospitals, clinics, and pharmacies may be treated as consumer health data. Users may request access, deletion, or restriction. Pullova does not sell health data.

9. DATA PROCESSING ADDENDUM (DPA)

For corporate accounts, corporate clients act as data controllers and Pullova acts as a data processor.

10. USER PRIVACY RIGHTS

Users may have rights to access, correct, delete, restrict processing, and data portability. Requests: privacy@pullova.com

11. INTERNATIONAL DATA TRANSFERS

Pullova may transfer data across jurisdictions using contractual safeguards, secure infrastructure, and compliance frameworks.

12. CONTACT INFORMATION

Pullova Technologies Inc.

Privacy Office

Email: privacy@pullova.com